Stop paying agents to dial dead air.
Every disconnected number on a dialer list is paid agent time spent listening to nothing. Bulk-scrub the list before the shift starts, not during it.
Scrub your list free — your first 100 rowsDead air has a wage
An agent who dials a disconnected number doesn't find out until they've already dialed — that's time paid for regardless of outcome. Roughly 1 in 5 numbers on a typical outreach list are disconnected or fake, sourced the same way any list is: forms, purchases, CRM exports. On a list of 10,000 numbers, that's roughly 2,000 dials that were never going to connect, spread across however many agent-hours it takes to work through the list.
Scrub the list before the shift starts
The same bulk flow as a CRM cleanup, run on a dialer list instead — nightly, or however often your list refreshes.
- 1
Export today's dial list as a CSV.
- 2
Bulk-verify it — up to 1,000 numbers a batch, or automate it against the API for a nightly refresh.
- 3
Route ABSENT numbers out of the list entirely; CONNECTED numbers go to agents as normal.
- 4
Agents spend the shift talking to people who can actually pick up.
What you get back
Here's what a dead line looks like coming back — pulled from the list before an agent ever sees it.
{
"country": "IN",
"valid": false,
"status": "ABSENT",
"carrier": "—",
"line_type": "—",
"is_ported": false
}Network Connection Status alone — the default, always-on check — answers this segment's question. Phone Number Type and Portability Status have nothing to add here; the question is just "will anyone pick up."
Stop paying agents to dial dead air.
Scrub your list free — your first 100 rowsNot quite your situation?
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